The bag looks beautiful in the picture, but came to me damaged. I had ordered socofy sandals along with these, and they were packaged super carefully, one shoe at a time with all the necessary packing for the leather shoes to not lose its shape. This bag, on the other hand, came without any filling inside, and was FOLDED when shipped. It left crease marks on the leather that for the life of me I can't un-crease. For one, the leather is treated with some glossy shine that makes me fear applying heat/ironing the bag. For another, I can't fold the side that is creased without not folding the other side. So I'm stuck with a creased bag that I can't carry out for embarrassment. I did try to return the item and was told that I couldn't because it wasn't damaged. Newchic did offer to give me a 30%off coupon instead.
NC-Staff: Dear Sir/Madam, we appreciate your comments and sorry for the inconvenience caused. The defect may happen due to the packaging and long distance shipping. So the package may not be in good status when reaching to customers on some rare cases. However, we will try our best to avoid this problem happening again. For this problem, we kindly suggest you contact our customer service by this link: https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2